Shipping policy

This policy describes how Koziva dispatches and delivers orders. It reflects the shipping rates and payment methods configured on this store. Where it differs from anything you were shown at checkout, what you were shown at checkout applies.

1. Shipping cost

Shipping is free on every order delivered within India. There is no minimum order value.

Orders to the countries we currently ship to outside India are charged a flat international rate, shown at checkout before payment. Import duties, customs charges and local taxes are not included in that rate and are payable by the recipient.

2. Dispatch

Orders are dispatched from our location in India on working days. Orders placed on a Sunday or a public holiday are dispatched on the next working day. Orders are only processed after payment is confirmed.

3. Delivery time

Within India, orders are usually delivered in 3 to 7 working days from dispatch, depending on the delivery address. Metro addresses are typically at the shorter end of that range.

Delivery timelines are estimates, not guarantees. They may be affected by courier operations, weather, local restrictions or remote pin codes.

4. Tracking

You will receive an order confirmation as soon as your payment is successful, and tracking details once your parcel has been handed to the courier. If you have not received tracking details after the expected dispatch window, contact us.

5. Address accuracy

Please check your delivery address and phone number before paying. We can amend an address only before the order has been dispatched. Once a parcel is with the courier, we cannot redirect it.

6. Failed or returned deliveries

Couriers normally attempt delivery more than once. If a parcel is returned to us undelivered — because the address was incomplete, nobody was available, or delivery was refused — we will contact you to arrange redelivery. Redelivery costs may apply where the original delivery failed for reasons outside our control.

7. Damage in transit

Risk of loss passes to you on delivery. If a parcel arrives damaged, or the wrong item arrives, tell us within 48 hours of delivery with photographs of the parcel and its contents, and we will arrange a replacement under our return and refund policy.

8. Payment

All orders are prepaid. Payments are processed by Razorpay and accept UPI, debit and credit cards, and the other methods shown at checkout. We do not offer cash on delivery.